Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

  • Part 1 – Category, Return Window and Actions possible
Category Returns Window, Actions Possible and Conditions (if any)
Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories 10 days
Refund, replacement or exchange
Home: Home decor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
10 days
Refund or replacement
Grocery 10 days
Refund only
Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot.
No Returns categories Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products here.
  • Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category Conditions
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

  • Part 3 - General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.